Forgot Password or Lost Authenticator

When using the ChainBitX platform, if users forget their login password or lose the bound Google Authenticator, the platform provides a clear and strict recovery process to ensure restoration only after verifying identity.

Password Recovery Steps:

1. Visit the ChainBitX login page and click "Forgot Password."

2. Enter the registered email or phone number to receive a verification code.

3. Set a new password (recommended to include uppercase and lowercase letters, numbers, and special characters, with a minimum length of 8 characters).

4. After resetting, you can log in to your account again.

Lost Google Authenticator Handling:

1. Click "Can't use Authenticator?" on the login page.

2. The system will guide you through identity verification (uploading ID proof and a selfie, etc.).

3. After customer service approval, the binding device can be reset.

4. The review process usually takes 1-3 business days; please be patient for security reasons.

Security Recommendations:

• Avoid installing the Google Authenticator on only one device; additionally back up the key (e.g., handwritten or paper copy).

• Use a strong password for your email and enable two-factor authentication to prevent recovery channels from being compromised.

Friendly Reminder:

If you encounter any abnormalities during recovery, immediately contact customer service for manual assistance and do not trust unofficial links or so-called “recovery services.”