# Emergency Response Guide for a Compromised Account

If you suspect your account has been hacked or unauthorized actions have occurred, please remain calm and immediately follow the steps below to minimize financial loss:

**Urgent Damage Control:**

* Try to log in to your account immediately. If access is still available, promptly change both your login password and funds password.
* Go to account security settings, unbind any suspicious devices, and check if your whitelist withdrawal addresses have been tampered with.
* Enable or update Google Authenticator to prevent further unauthorized access.

**If You Cannot Log In:**

* Immediately use the “Forgot Password” function to try to regain access.
* Contact **ChainBitX** official customer support (via online chat at the website’s bottom right corner or by email at <info@chainbitx.com>):
  * Provide your account registration details along with screenshots and descriptions of the suspicious activity.
  * Request a temporary account freeze to block any further withdrawals.

**Follow-up Recommendations:**

* Review recent login and withdrawal records, keep evidence to cooperate with the platform’s investigation.
* If funds have indeed been stolen, prepare the necessary documents to report to the authorities and consider using on-chain tracking services if applicable.

**Friendly Reminder:**

Account theft often results from external leaks (phishing websites, malicious links, virus infections). It is recommended to thoroughly clean your devices afterward, update all passwords, and enable all security features to prevent recurrence.