> For the complete documentation index, see [llms.txt](https://docs.chainbitx.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chainbitx.com/help-center/eng/readme/faqs-for-beginners/what-to-do-if-you-encounter-problems.md). # What to Do If You Encounter Problems? When using ChainBitX, if you have any questions or operational issues, don’t worry. We provide multiple official support channels to help you quickly resolve problems and complete your operations smoothly. *** **Check the FAQ Center** ChainBitX offers a help center covering common scenarios, where you can find platform feature introductions, operation guides, account issue solutions, and more. **How to access:** * Open the ChainBitX App * Tap “My” in the bottom navigation bar * Enter the “Help Center” section to browse FAQs and answers It is recommended to first search the Help Center before contacting customer service, as this usually resolves issues faster. *** **Contact Customer Support** If you have urgent issues or cannot find answers in the Help Center, you can directly contact the official customer service team for one-on-one support. **How to contact:** * Open the ChainBitX App * Tap “My” > Select “Contact Customer Service” * Submit your question following the prompts; the team will reply as soon as possible during working hours #### Contact Customer Support If you encounter any issues that requires further assistance, please contact us via: * Website: [www.ChainBitX.com](http://www.chainbitx.com/) * Support Email: * Telegram Group: * Official Twitter: *** **Check Official Announcements and Tutorials** ChainBitX regularly publishes platform announcements, product updates, and beginner tutorials. It’s recommended to check these regularly to get the latest information. **How to access:** * Open the ChainBitX App * View the banner area at the top of the homepage for important announcements or event notices * Or tap “My” > enter the “Announcement Center” to view past announcements and guides *** **Kind Reminders** * Always contact customer service through official channels to avoid scams by imposters * All user information submitted will be kept strictly confidential and used only for issue resolution and identity verification * For account security issues (e.g., login failure or suspected hacking), contact customer service immediately, change your password, and enable two-factor authentication *** ChainBitX is committed to providing every user with professional, efficient, and reliable support. If you have any questions during use, feel free to contact us anytime—we are here to serve you wholeheartedly.