Why haven’t my funds been returned after I stopped copy trading?

If you have closed a copy trading position, exited a copy trading relationship, or claimed profit sharing (commission), your funds may not be returned immediately.

This is because the system processes settlements at fixed times each day.

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Settlement Schedule

The system settlement times are:

• 08:00 (UTC+8)

• 16:00 (UTC+8)

• 24:00 (UTC+8)

All related actions, including:

• Closing a copy trading position

• Exiting a copy trading relationship

• Receiving profit sharing (commission)

will be processed at the next settlement time.

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Notes

• Funds will be returned after the next settlement cycle is completed.

• Delays before settlement are normal and do not indicate a system issue.

• Please wait until the next settlement time before checking your balance.

• If funds are still not received after settlement, please contact customer support for assistance.