If you encounter problems such as withdrawal failures, delays, or incorrect transfers, please refer to the following checklist for self-diagnosis and response:
Common Issues and Suggested Actions:
Withdrawal status shows “Processing” for over 30 minutes: This may be due to network congestion. Check the transaction status via the blockchain explorer using the TxID.
Incorrect withdrawal address entered: In most cases, the assets cannot be recovered. Contact customer support immediately and provide full transaction details.
Submission failed due to invalid address format: Double-check the address format, especially the prefix differences between blockchain networks.
Secondary verification failed: For security reasons, the platform requires code verification before withdrawals. Ensure your bound email or phone number is functioning properly.
Friendly Reminder: Always double-check all withdrawal details—especially the address and selected network—before proceeding. If you encounter any abnormal situation, do not repeatedly submit the request, as this may increase risk. Contact ChainBitX customer support immediately with your transaction details and operation history.
