If you encounter problems such as deposits not arriving, incorrect address input, or wrong network selection, you can perform the following self-checks and responses:
Common Issues and Solutions:
Deposit not received: Check if the required number of blockchain confirmations has been reached, or verify if the deposit was sent to the correct address.
Wrong network transfer: For example, sending TRC20 assets to an ERC20 address may result in irreversible loss. Please contact platform customer service immediately.
Depositing unsupported coins or smart contract addresses: Some platforms do not support contract transfers. Please review the coin’s deposit instructions in advance.
Incorrect or missing Tag/Memo when transferring to tagged addresses (e.g., XRP, XLM): These coins require a correct Tag or Memo; otherwise, the deposit may not be credited.
Friendly Reminder: Before depositing, please double-check the coin type, network, and address accuracy. If any problem occurs, do not repeat the operation. Instead, provide transaction proof and contact ChainBitX customer service immediately for assistance.
