> For the complete documentation index, see [llms.txt](https://docs.chainbitx.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chainbitx.com/help-center/eng/readme/terms-and-conditions/chainbitx-user-and-privacy-terms.md).
# ChainBitX User and Privacy Terms
ChainbitX **Terms of Service**
**This agreement constitutes a legally binding contract between you ("you," "your") and ChainBitX ("ChainBitX," "we," "our"). These terms apply to your use of ChainBitX services provided on, through, or otherwise made available by the platform. ChainBitX services may be provided directly by ChainBitX or by any ChainBitX affiliate in accordance with these terms, any product terms, or additional terms.**
By registering a ChainBitX account, accessing the ChainBitX platform, and/or using ChainBitX services, you confirm that you have read, understood, and accepted these terms and any additional documents or terms referenced herein. You acknowledge and agree that you are bound by and must comply with any updates or revisions to these terms.
If you do not fully understand and accept these terms, do not register a ChainbitX account, access the platform, or use any ChainBitX services.
**Risk Warning**
The value of digital assets, like any other asset, may fluctuate significantly. Buying, selling, holding, or investing in digital assets carries the risk of substantial financial losses. You should consider your financial condition before deciding whether trading or holding digital assets is suitable for you.
For more information about the risks associated with using ChainBitX services, please refer to the **Risk Disclosure Statement** (subject to periodic updates). Please read the **Risk Disclosure Statement** carefully, noting that it does not list all potential risks nor specify the impact of such risks on you personally.
Before deciding to use ChainBitX services, ensure you fully understand the potential risks involved.
ChainBitX is not your broker, intermediary, agent, or advisor. No fiduciary relationship exists between ChainBitX and you regarding any transactions or activities using ChainBitX services. ChainBitX does not provide any investment or advisory services. Any communication or information provided by ChainBitX does not constitute investment advice and should not be construed as such.
You must independently assess whether any investment, investment strategy, or transaction is suitable based on your investment objectives, financial situation, and risk tolerance. You assume all associated losses or liabilities. ChainBitX does not recommend purchasing, earning, selling, or holding any digital assets. Before engaging in any transactions, conduct due diligence and consult financial advisors. ChainBitX bears no responsibility for any losses you incur from decisions made based on information we provide.
***
#### **Agreement Between You and** ChainbitX
**1. Introduction**
**1.1. About ChainBitX**
ChainBitX Group is an ecosystem centered around an online digital asset trading platform, offering users a marketplace for buying and selling digital assets, integrated custody solutions for digital asset storage, and other related services.
**1.2. These Terms**
By registering a ChainBitX account, you enter into a legally binding agreement with ChainBitX. These terms govern your use of ChainBitX services and outline ChainBitX’s nature, how ChainBitX provides services, how these terms may change or terminate, how to resolve disputes, and other key details.
You must read these terms and the referenced documents carefully. If you do not understand any provisions, contact us for clarification.
If any local terms apply to your use of ChainBitX services, those local terms shall take precedence over these terms.
**1.3. Additional Documents**
Several additional documents referenced in these terms also apply to your use of ChainBitX services, including:
* **ChainBitX Privacy Statement**, which outlines how we process personal data collected from or provided by you. By using ChainBitX services, you consent to such processing and confirm that all data you provide is accurate and up to date.
* **ChainBitX Risk Disclosure Statement**, which details the potential risks of buying, selling, holding, or investing in digital assets.
* **ChainBitX Fee Schedule**, available on our official website.
* **Product Terms**, which specify additional terms applicable to particular ChainBitX services.
You acknowledge that you are bound by any applicable additional terms and agree to comply with them.
***
####
#### **2. Eligibility**
**2.1. Eligibility Criteria**
To register a ChainBitX account and use ChainBitX services, you must:
* Be an individual, company, legal entity, organization, or other entity with full legal capacity to (i) access and use ChainBitX services and (ii) enter into and comply with these terms.
* Be at least 18 years old if registering as an individual.
* If acting on behalf of a legal entity, be duly authorized to represent the entity and legally bind it to these terms.
* Not be suspended or disqualified from using ChainBitX services.
* Not be a restricted person.
* Not have an existing ChainBitX account.
* Not be located, registered, incorporated, or conducting business in a jurisdiction where:
* Accessing or using ChainBitX services would violate applicable laws or cause ChainbitX or any third party to breach applicable regulations.
* The jurisdiction is listed on the **Restricted Countries/Regions List**.
**2.2. Modification of Eligibility Criteria**
ChainBitX reserves the right to modify eligibility criteria at any time at its sole discretion. ChainBitX will attempt to notify you in advance where possible. However, some changes may be implemented without prior notice, including:
* Changes required by legal and/or regulatory updates.
* Changes that are in your best interest.
* Changes due to other reasonable justifications requiring immediate action.
Where prior notice is not possible, ChainBitX will notify you as soon as feasible after making such changes.
***
####
#### **3. Communications**
**3.1. How to Contact ChainBitX**
For more information about ChainBitX, visit our official website. If you have any questions, feedback, or concerns, please contact us.
**3.2. How ChainBitX Contacts You**
We will communicate with you using the contact details you provide, including via email, SMS, or phone. You must ensure your contact details are accurate and up to date. If your contact information changes, notify us immediately. ChainBitX is not responsible for any consequences if you fail to receive notifications due to outdated contact details.
***
####
#### **4.** ChainBitX **Services**
**4.1. Specific Product Terms**
Upon opening a ChainBitX account, you may use ChainBitX services in accordance with these terms and the applicable **Product Terms** for specific services.
**4.2. Services Within the ChainBitX Group**
You acknowledge and agree that certain ChainbitX services may be provided by ChainBitX affiliates.
***
####
#### **5. Chat Services**
**5.1. Availability of Chat Services**
We may provide interactive online chat services ("Chat Services") at any time while you use any ChainBitX service. When using Chat Services, you may interact with bots, chatbots, or other non-human entities. Where required by applicable law, we will indicate when chatbots or other non-human entities are used. By contacting us through Chat Services, you authorize us to monitor and retain your chat records.
**5.2. Important Information**
Chat Services are provided for convenience and are generally intended to facilitate your understanding of ChainBitX services. The information provided through ChainbitX Chat Services will be as accurate and up-to-date as possible based on your inquiries or needs. However, nothing communicated via Chat Services shall be construed as a legal agreement, representation, or warranty by ChainBitX regarding services, processes, decisions, or response times. Any personal data you share while using Chat Services must comply with the applicable privacy policies and notices outlined in the ChainBitX Privacy Statement.
**5.3. User Chat**
Additionally, ChainBitX may offer chat services that allow you to interact directly with other platform users ("User Chat").
**5.4. Prohibited Conduct**
You must not use Chat Services or User Chat to send any abusive, defamatory, fraudulent, or obscene messages, engage in market manipulation, or distribute false or misleading information in violation of applicable laws. Violating this provision may result in the termination of your chat session and restrictions on your use of ChainBitX services.
***
**6. Fees**
**6.1. Payment of Fees**
You agree to pay all applicable fees associated with the use of ChainBitX services as specified on the ChainBitX website or in relevant product terms under the "Fee Tier Structure."
You authorize us to deduct from your ChainBitX account all applicable fees, commissions, interest, charges, and other amounts due under these Terms or any Product Terms, in accordance with the calculation methods outlined in the "Fee Tier Structure." If you owe ChainBitX digital funds (denominated in a digital asset) but have an insufficient balance in that digital asset, ChainBitX may deduct the outstanding amount from other digital assets in your account. In such cases, ChainBitX may convert your holdings into the required digital asset (or an equivalent fiat currency) at the prevailing market rate published on the platform or another commercially reasonable rate determined by us. If your ChainBitX account lacks sufficient digital assets, you acknowledge that any outstanding amount payable under these Terms constitutes a due and payable debt as reasonably determined by us.
***
**7. Creating a ChainbitX Account**
**7.1. Opening an Account**
You must create and maintain a ChainbitX account to access ChainbitX services and the platform. Individuals may open personal ChainbitX accounts, while companies, entities, or organizations may open corporate ChainbitX accounts.
All ChainbitX accounts are provided at ChainbitX's sole discretion. ChainbitX reserves the right to deny any account application or limit the number of accounts you may hold without explanation.
**7.2. Exclusive Use**
By opening a ChainbitX account, you agree that:
a. If you are an individual user, you will use the ChainbitX account solely for personal purposes and not on behalf of any third party, unless you have obtained prior written consent from ChainbitX.
b. If you are a corporate user, your authorized users will only use the ChainbitX corporate account for your benefit and not on behalf of any third party, unless you have obtained prior written consent from ChainbitX.
You are fully responsible for all activities conducted through your ChainbitX account.
**7.3. Identity Verification**
Before opening a ChainbitX account and accessing ChainbitX services, you must provide relevant information about yourself and your authorized users (if applicable) and complete our identity verification process. All information provided must be complete, accurate, and truthful. You must promptly update any changes to this information.
You authorize ChainbitX, directly or through third parties, to conduct necessary investigations to verify your identity and that of any authorized users, protect you and ChainbitX from fraud, money laundering, terrorist financing, or other financial crimes, and take any necessary actions based on the results of such investigations.
You acknowledge and understand that ChainbitX may disclose your personal data and that of any authorized users to identity verification, compliance data records, credit investigation, fraud prevention, or financial crime agencies. These agencies may fully respond to ChainbitX's inquiries. Please refer to the ChainbitX Privacy Statement for more details on how ChainbitX processes personal data.
**7.4. Enhanced Due Diligence**
ChainbitX may also require you to submit additional information about yourself, your company, or your authorized users, provide additional records or documentation, or participate in face-to-face meetings with ChainbitX representatives to comply with our enhanced due diligence procedures.
**7.5. Record Keeping**
ChainbitX will retain your personal data for as long as necessary to fulfill the purposes stated in the Privacy Statement, comply with tax and accounting laws, adhere to anti-money laundering regulations, or meet other legal requirements communicated to you. Please review the ChainbitX Privacy Statement to understand how we collect and use your personal data in connection with the use of ChainbitX services.
**7.6. Sub-Accounts**
ChainbitX may, at its discretion, allow you to create and access ChainbitX sub-accounts. Each natural person opening a ChainbitX sub-account must comply with the identity verification requirements outlined in Section 7 of these Terms. A natural person or legal entity may open only one ChainbitX sub-account.
***
**8. Requests for Information**
**8.1. When ChainbitX May Request Information**
To comply with applicable laws, identity verification requirements, detect money laundering, terrorist financing, fraud, or other financial crimes, or for other legitimate reasons, ChainbitX may request information from you at any time. You agree to provide any requested information to ChainbitX and allow ChainbitX to retain such records for the duration of your ChainbitX account’s existence or any other period required by applicable laws.
**8.2. What Happens After You Provide Information**
Your access to your ChainbitX account and transaction limits may change based on the information collected. If there is reason to believe that any information you provided is incorrect, false, outdated, or incomplete, ChainbitX may request corrections, delete relevant information, or take other necessary measures to ensure accuracy.
**8.3. Failure to Provide Information**
You must comply with any information requests from ChainbitX. If you refuse or fail to provide required information in a timely manner, ChainbitX reserves the right to suspend or terminate your access to your ChainbitX account or some or all ChainbitX services without notice.
***
**9. Accessing Your ChainbitX Account**
**9.1. Access.** To access your ChainbitX account, you or your authorized users (as applicable) must have the necessary equipment (such as a computer or smartphone) and internet access. You may access your ChainbitX account directly through the platform or via other access modes prescribed by ChainbitX (including APIs). You may only access your ChainbitX account using the access ID provided by ChainbitX for such purposes. ChainbitX may require multi-factor authentication to ensure the security of your ChainbitX account.
Use of the platform and other access methods is subject to additional terms notified to you by ChainbitX.
**9.2. Restriction on Third-Party Access.** You must ensure that no person other than yourself uses any ChainbitX account registered in your name, and in the case of a ChainbitX corporate account, that no person other than your authorized users uses the account, except as permitted under these Terms.
***
**10. Account Information and Transaction Records**
**10.1. Account History.** You may access your account history through the platform. You must carefully review your account history. If you identify any records or transactions that you do not recognize or believe to be incorrect, you must notify us within 14 days of obtaining access to the account history.
**10.2. Errors.** ChainbitX may correct any errors in your account history at any time and has the right to void or reverse any transaction that is erroneous or based on an obvious error or to modify such transactions to reflect the correct or fair details in the absence of such an error. Without prejudice to the generality of other provisions under these Terms, and in the absence of fraud or willful misconduct, ChainbitX shall not be liable for any direct, indirect, special, or consequential losses (including but not limited to loss of profits or opportunities) or claims arising from any apparent error, even if you have notified ChainbitX of the possibility of such occurrences or if such occurrences are reasonably foreseeable.
**10.3. Information Sharing.** ChainbitX may be required to share information regarding your ChainbitX account and account history with third parties in compliance with applicable laws. You acknowledge and agree that ChainbitX has the right to disclose such information. For more details on how ChainbitX processes your personal data, please refer to the ChainbitX Privacy Notice.
***
**11. Using Your Account**
**11.1. Issuing Instructions.** You must ensure that any instructions submitted are complete and accurate. ChainbitX is not required to verify the accuracy, authenticity, or validity of any instruction and does not monitor or refuse to execute instructions due to duplication or apparent duplication. However, if ChainbitX has doubts regarding the accuracy, authenticity, or validity of an instruction, ChainbitX may refuse to execute or delay execution of such an instruction or seek further information related to the instruction.
Instructions are irrevocable, and once submitted, you or your authorized users have no right to revoke or withdraw instructions without ChainbitX's written consent. Your instructions shall not be deemed received by ChainbitX until received by ChainbitX's servers. ChainbitX's records of all instructions shall be final and binding on you.
**11.2. Acting on Your Instructions.** When you or your authorized users submit an instruction, you authorize ChainbitX to initiate transactions on your ChainbitX account. Accordingly, ChainbitX has the right to credit or debit digital assets from your ChainbitX account (or provide settlement information to a third party for them to credit or debit accordingly). If your ChainbitX account does not have sufficient digital assets or fiat currency to complete a transaction (i.e., to settle the transaction and pay all associated fees), ChainbitX has the right to refuse the transaction. You are responsible for maintaining sufficient digital assets or fiat currency in your ChainbitX account.
**11.3. Instruction Security.** You acknowledge that instructions and information transmitted through the platform or via email are typically transmitted over the internet, and routing paths may involve unprotected public international facilities. ChainbitX cannot guarantee that transmitted instructions and information will be completely free from unauthorized access, and you accept the associated risks.
**11.4. Withdrawals.** Subject to these Terms and all applicable product terms, if your ChainbitX account has sufficient balance and does not hold digital assets related to any ChainbitX services, you may submit a withdrawal request on the platform to instruct ChainbitX to transfer digital assets to an external wallet address. Upon receiving your withdrawal request, ChainbitX will: (i) deduct the balance from your ChainbitX account; and (ii) initiate an on-chain transfer to your specified external wallet. If ChainbitX has reason to believe that processing the withdrawal would violate applicable laws, ChainbitX may refuse to process the withdrawal request. ChainbitX may also suspend withdrawals at its discretion to address any unexpected incidents on the platform. Once such incidents are resolved, ChainbitX will resume withdrawals.
***
**12. Transactions**
**12.1. Conducting Transactions.** You may trade directly with ChainbitX or other users, with such transactions being either facilitated or not facilitated by ChainbitX.
ChainbitX makes no representations or warranties that any transaction will be successfully completed or completed within a specific timeframe.
**12.2. Unauthorized Transactions.** You are solely responsible for controlling and using your ChainbitX account. ChainbitX will assume that any instruction originating from your ChainbitX account is authorized by you or your authorized users unless notified otherwise. You should monitor your transaction history for any unauthorized or suspicious activity and notify us promptly. ChainbitX is not liable for any claims or losses resulting from executing unauthorized instructions unless you have notified ChainbitX as per this clause.
**12.3. Retention of Transaction Information.** To facilitate compliance with global industry standards on data retention, you consent (but are not required) to allow us to retain all transaction records for the duration of your ChainbitX account's validity or any other period prescribed by applicable law. Please refer to the ChainbitX Privacy Notice.
***
**13. Material Interests and Conflicts**
**13.1.** You acknowledge that ChainbitX is part of a group of companies engaged in digital asset-related businesses.
**13.2. Nature of ChainbitX's Duties.** You understand and agree that your relationship with ChainbitX, any ChainbitX services provided to you, or any other matter does not create any legal, equitable, or fiduciary duty on the part of ChainbitX or any ChainbitX affiliate, except as expressly stated in these Terms. In particular, ChainbitX and any ChainbitX affiliate may act in multiple capacities at any time, charging fees or commissions to multiple users (including you). You consent to ChainbitX acting in such capacities and providing any other ChainbitX services or engaging in business with or on behalf of you, any ChainbitX affiliate, or any other user.
**13.3. Material Interests.** You understand and agree that ChainbitX or any ChainbitX affiliate is not required to: (1) consider any information obtained regarding material interests; (2) disclose such information to you; or (3) use such information for your benefit. You acknowledge that ChainbitX may receive and apply general market information in its ordinary business operations while providing ChainbitX services to you.
**13.4. Conflict of Interest.** ChainbitX maintains effective organizational and administrative arrangements designed to identify and manage conflicts of interest between ChainbitX, ChainbitX users, and related third parties to prevent harm to ChainbitX users. If such arrangements are insufficient to mitigate risks to your interests, ChainbitX will inform you of the nature and/or source of the conflict of interest and the measures taken to mitigate such risks, allowing you to make an informed decision on whether to proceed with transactions. ChainbitX reserves the right to decline to act in your interests if conflicts cannot be managed otherwise.
***
**14. Trading Limits**
**14.1. Your Trading Limits**
Your ChainbitX account may be subject to the following limitations:
a. The amount or number of transactions you can perform in your ChainbitX account; and/or
b. The amount or value of fiat currency or digital assets you can deposit into or withdraw from your ChainbitX account,
each of which is limited within a given period (e.g., daily). All applicable limits will be displayed in your ChainbitX account.
**14.2. Changes to Your Trading Limits**
ChainbitX reserves the right, at its sole discretion, to modify any trading limits applicable to your ChainbitX account at any time. You may also request changes to your limits. Any modifications are subject to ChainbitX’s sole discretion and may be conditioned on any additional requirements ChainbitX deems necessary.
***
**15. Supported Digital Assets**
**15.1. Supported Digital Assets**
ChainbitX services are available only for supported digital assets, which may be subject to change from time to time. ChainbitX publishes a list of supported digital assets on its official website. ChainbitX may remove or suspend one or more digital assets from the list and will make reasonable commercial efforts to notify you in advance. If an asset is no longer supported, you will only be able to withdraw it from your ChainbitX account. If you fail to do so within the specified timeframe, ChainbitX may, at its discretion, convert the unsupported digital asset into another type of digital asset, such as a stablecoin. ChainbitX will notify you before such conversion, allowing you a reasonable period to withdraw the asset before it is converted.
ChainbitX bears no responsibility for any transactions involving unsupported digital assets, including their purchase or exchange for other asset types through your ChainbitX account.
**15.2. Forks**
In the event of a digital asset fork, ChainbitX may temporarily suspend services related to the affected asset. ChainbitX is under no obligation to support any forked assets held in your ChainbitX account, regardless of whether they become the dominant digital asset post-fork. If ChainbitX chooses to support a forked asset, an announcement will be made via the ChainbitX official website or other appropriate channels.
You acknowledge that ChainbitX has no control over or influence on the creation or execution of forks. ChainbitX provides no guarantees regarding the security, functionality, or availability of any digital asset, including new dominant digital assets or those resulting from forks. You may not be able to trade forked digital assets on the platform and may experience losses in the value of related digital assets.
**15.3. Collateralized Digital Assets**
ChainbitX may, from time to time, support digital assets that claim to be collateralized by or otherwise linked to other assets, such as other digital assets, fiat currencies, or commodities like gold or silver (“Collateralized Digital Assets”). You agree to engage in any transactions involving such assets only after reviewing, understanding, and accepting all related terms, conditions, and risks.
ChainbitX is not obligated to buy, repurchase, redeem, or facilitate the redemption of any Collateralized Digital Asset. ChainbitX reserves the right to modify, suspend, or discontinue any services related to such assets. ChainbitX makes no representations regarding the stability of any Collateralized Digital Asset’s value relative to its referenced asset, nor does it guarantee the quantity or quality of reserves or collateral held by issuers or third parties.
***
**16. Account Security**
**16.1. Your Responsibility**
You are solely responsible for taking appropriate measures to protect your hardware and data from viruses, malware, and other malicious threats. Unless required by applicable law, you are also responsible for backing up and maintaining copies of any information stored or transmitted through ChainbitX services. ChainbitX is not liable for any claims or losses resulting from your failure to comply with these provisions.
**16.2. Security Measures**
You and any authorized users must ensure that all access credentials remain secure at all times. You are responsible for implementing necessary security measures (or ensuring that your authorized users do so) to protect your ChainbitX account, including:
a. Strictly adhering to all ChainbitX security mechanisms and procedures;
b. Creating a strong password and keeping your access credentials secure;
c. Keeping your registered email address and phone number up to date to receive notifications and alerts from ChainbitX;
d. Avoiding remote access or screen sharing with others while logged into your ChainbitX account;
e. Remembering that ChainbitX will never ask you to share your password or two-factor authentication (2FA) code under any circumstances; and
f. Logging out of the website or platform after each session.
You must ensure the security of your email account and access credentials to prevent unauthorized access. If you become aware of or suspect any security breach affecting your email or an authorized user’s email, or if any email has been compromised, you must notify us immediately.
**16.3. Monitoring Account History**
You should monitor your transaction history regularly to detect any unauthorized or suspicious activity in your ChainbitX account and notify us as soon as possible. You acknowledge that any security breach could result in unauthorized third-party access to your ChainbitX account, leading to the loss or theft of digital assets and/or funds from your ChainbitX account or any linked accounts, including associated bank accounts and credit cards.
**16.4. Actions in Case of Suspected Security Breach**
If you suspect a security breach, you must:
a. Immediately notify us using the contact details in Section 3.1 and continue providing accurate, up-to-date information throughout the duration of the breach;
b. Lock your ChainbitX account using the account disabling function on the platform or any other method prescribed by ChainbitX from time to time; and
c. Take any additional steps reasonably required by ChainbitX to mitigate, manage, or report the breach.
ChainbitX reserves the right to request any and all information and documentation it deems necessary in connection with an actual or suspected security breach. You agree to provide such information and acknowledge that ChainbitX may disclose relevant information to third parties as needed to address the security breach.
***
**17. Privacy**
**17.1. Privacy Policy**
The collection and use of personal data in relation to these Terms, ChainbitX services, the platform, and any websites are governed by the ChainbitX Privacy Policy, which may be updated from time to time. You acknowledge that ChainbitX will process personal data related to you, any personal data you provide to ChainbitX, or any personal data collected by ChainbitX in connection with these Terms, in accordance with the Privacy Policy. The Privacy Policy forms an integral part of these Terms.
You represent and warrant that:
a. You have read and understood the Privacy Policy; and
b. You acknowledge that ChainbitX’s business may change frequently, and as a result, the Privacy Policy may also change. Therefore, you should promptly review any updated versions of the Privacy Policy provided by ChainbitX from time to time.
***
**18. Amendments to Terms and Conditions**
**18.1. How and When ChainbitX Makes Changes** ChainbitX may amend these Terms and any incorporated terms and conditions (including any "Product Terms") at any time. By accepting these Terms, you explicitly agree to such amendments. ChainbitX will notify you of any changes via email or the ChainbitX official website.
In most cases, we will provide advance notice before changes take effect. However, in certain situations, changes may need to be made without prior notice, such as:
a. Changes due to legal and/or regulatory updates;
b. Changes that are in your best interest;
c. Changes intended to clarify these Terms; and/or
d. Other reasonable circumstances that prevent us from providing advance notice.
For cases where prior notice is not feasible, we will notify you as soon as possible after implementing the changes.
**18.2. When Changes Take Effect** Unless the change takes immediate effect, updated Terms will become effective after we notify you. If you do not accept the changes, you may close your ChainbitX account as specified in Section 19.1 of these Terms. If we do not receive any response from you, we will consider the changes accepted, and your continued access to or use of ChainbitX services will be deemed as your acceptance of the updated Terms.
**18.3. Changes to Fees** ChainbitX may also modify the fees outlined on the "Fee Tier Structure" page of its official website, including the introduction of new fees and/or charges. If you do not accept such changes, you may close your ChainbitX account per Section 19.1 of these Terms. If we do not receive any response, we will consider the changes accepted, and your continued use of ChainbitX services will be deemed as your acceptance of the updated Terms.
***
**19. Closing Your ChainbitX Account**
**19.1. Your Right to Close Your ChainbitX Account** You may terminate your ChainbitX account at any time by following the account termination procedures prescribed by ChainbitX. There are no fees for closing your ChainbitX account, but you must settle any outstanding amounts owed to ChainbitX. You authorize ChainbitX to cancel or suspend any pending transactions upon account closure and deduct any amounts owed to ChainbitX from your ChainbitX account balance.
In certain circumstances, you may not be able to close your ChainbitX account, including:
a. Attempting to evade an ongoing investigation by authorities;
b. Pending transactions or unresolved claims;
c. Outstanding amounts owed to ChainbitX; or
d. A frozen, withheld, restricted, or retained ChainbitX account.
**19.2. What Happens After You Close Your ChainbitX Account** If you close your ChainbitX account, you must withdraw all digital assets from the account. If you fail to do so or do not access your ChainbitX account for 90 consecutive days, ChainbitX will notify you that your account will be considered dormant.
**19.3. What Happens to a Dormant Account** If you do not respond within 30 days of receiving the notification under Section 19.2, ChainbitX may:
a. Label your ChainbitX account as a dormant account;
b. Convert your digital assets into other digital assets. ChainbitX assumes no liability for any profit loss, tax obligations, or other losses, damages, or expenses incurred due to such conversion;
c. Transfer the dormant account and/or any digital assets held within it to any third party (including but not limited to ChainbitX affiliates, third-party custodians, or independent wallets). After such a transfer, you may reclaim your digital assets, subject to meeting ChainbitX’s (or the relevant third party’s) verification requirements and any applicable terms and conditions;
d. Adjust your dormant account so that you receive a contractual claim regarding the quantity and type of digital assets stored in your ChainbitX account before conversion;
e. Charge dormant account fees to cover maintenance costs by ChainbitX affiliates or third parties, deducted directly from the dormant account on a monthly basis; and
f. Close the dormant account at any time.
Once a dormant account is closed, it cannot be reactivated. If you wish to continue using ChainbitX services, you must register a new ChainbitX account per these Terms. You acknowledge that ChainbitX has no obligation to pay any rewards, incentives, or interest associated with credited assets in your dormant account as originally agreed upon in the applicable "Product Terms."
***
**20. Termination, Suspension, Freezing, and Restrictions**
**20.1. ChainbitX’s Rights** ChainbitX may modify, suspend, or discontinue any part or function of ChainbitX services, either temporarily or permanently, at any time. Specifically, ChainbitX may:
1. Refuse to complete, block, cancel, or, where permitted by applicable law, reverse any transaction you authorize;
2. Terminate, suspend, or restrict your access to any or all ChainbitX services;
3. Terminate, suspend, freeze, or restrict access to any or all of your ChainbitX accounts;
4. Refuse to transmit information or instructions to third parties (including but not limited to third-party wallet operators); and/or
5. Take any actions ChainbitX deems necessary.
These actions may take effect immediately and for any reason, including but not limited to:
a. You are ineligible or no longer eligible to use one or more ChainbitX services;
b. ChainbitX has reason to suspect:
i. Unauthorized access to your ChainbitX account, or its use for unlawful, fraudulent, or unauthorized purposes;
ii. Unauthorized access by an unpermitted user to your ChainbitX business account, or its use for unlawful, fraudulent, or unauthorized purposes;
iii. Multiple individuals accessing and/or using the same ChainbitX account for transactions, or its use for unlawful, fraudulent, or unauthorized purposes;
iv. That the information you provided is false, inaccurate, outdated, or incomplete;
c. ChainbitX has reasonable concerns about your creditworthiness or financial condition, including bankruptcy or insolvency;
d. You have failed to submit required documentation per Section 8;
e. You have failed to complete enhanced due diligence as required per Section 7.4;
f. ChainbitX is required to do so by law or a relevant authority;
g. ChainbitX determines or suspects:
i. You have violated these Terms or any "Product Terms";
ii. You have breached any warranty or representation under these Terms;
iii. Any transaction is unauthorized, erroneous, fraudulent, or unlawful;
iv. Your ChainbitX account or use of ChainbitX services involves money laundering, terrorist financing, fraud, or other criminal activity;
h. Your ChainbitX account is subject to legal or regulatory actions, or poses high compliance risks;
i. You owe ChainbitX outstanding amounts.
**Disclaimer**
**21. Disclaimer**
**21.1**
ChainbitX shall not be liable to you or any third party for any loss, damage, expense, or inconvenience that may be suffered due to access, use, inability to access, or inability to use ChainbitX services, platform, website, or any part or function thereof (whether due to any technical, communication, or equipment failure or disruption, or any other reason).
**Intellectual Property Background**
ChainbitX intellectual property shall remain the property of ChainbitX at all times.
***
**22. License to** ChainbitX **Intellectual Property**
ChainbitX grants you a non-exclusive license to use ChainbitX intellectual property (excluding trademarks) strictly as necessary for the acceptance of ChainbitX services for non-commercial personal or internal business use, for the duration of these Terms or until we suspend or terminate your right to access ChainbitX services, whichever occurs earlier.
***
**23. License to User Intellectual Property**
**23.1 Grant of License**
You grant ChainbitX a perpetual, irrevocable, royalty-free, worldwide, and non-exclusive license to use User Intellectual Property, limited to cases where such intellectual property:
a. Forms part of or is necessary for the use of any Created Intellectual Property; and
b. Is required by ChainbitX from time to time to provide ChainbitX services to you.
**23.2 ChainbitX's Right to Sublicense**
The license granted by you under these Terms includes ChainbitX's right, as well as the right of any ChainbitX affiliates, to sublicense to third parties for the purpose of providing you with ChainbitX services or any part thereof.
***
**24. Created Intellectual Property**
**24.1 Ownership of Created Intellectual Property**
Created Intellectual Property shall automatically be owned by ChainbitX from the date of its creation.
**24.2 Assignment**
You hereby assign (and agree to procure that any agents, representatives, or contractors assign) to ChainbitX all current and future rights and interests in the ownership of Created Intellectual Property, with full title guarantee.
If required, you shall (and agree to procure that any agents, representatives, or contractors shall) sign and/or execute all documents and take all actions ChainbitX may require to complete the assignment under these Terms, without any charge.
***
**25. General Provisions**
**25.1 No Responsibility of ChainbitX**
You agree and acknowledge that:
1. ChainbitX shall not be responsible for any user content provided on the platform or website (whether provided by you or a third party); and
2. The use of any such user content is at your own risk, and ChainbitX makes no warranties in relation thereto.
**25.2 ChainbitX's Rights**
ChainbitX reserves the right, at its sole discretion and for any reason, to delete, modify, or refuse any content (including user content) submitted, posted, or displayed on the platform or website by you. ChainbitX reserves the right to take any action it deems appropriate, including issuing you a written warning, deleting any user content, seeking damages or other financial compensation from you, suspending or terminating your ChainbitX account (if any), or restricting your access to the platform and/or website. ChainbitX also reserves the right to limit or prohibit your future use of any and all ChainbitX services.
**25.3 Recordings**
You agree that ChainbitX may record any communications between you and ChainbitX related to these Terms, whether through electronic communication, telephone calls, video calls, or other means, and that any such recordings retained by ChainbitX shall serve as evidence of communication between you and us. You agree that ChainbitX may record phone and video calls for the purposes of responding to inquiries, ensuring compliance with applicable laws, improving ChainbitX services, and providing customer support.
**Your Obligations and Responsibilities**
**26. Prohibited Uses**
Without prejudice to any other restrictions or limitations under these Terms, you agree that by opening a ChainbitX account, you and any authorized users shall not:
a. Violate these Terms or any agreements entered into under or in connection with these Terms (including but not limited to any "Product Terms");
b. Use ChainbitX services in a manner that violates public interest, public morals, or the lawful rights of others, including interfering with, disrupting, negatively affecting, or preventing other users from using ChainbitX services;
c. Use ChainbitX services for resale or commercial purposes, including trading on behalf of another person or entity, unless explicitly agreed to in writing by ChainbitX;
d. Engage in any conduct that ChainbitX deems to be an attempt to control or artificially influence the price of any digital asset (market manipulation), whether prohibited by applicable law or not, including but not limited to pump-and-dump schemes, wash trading, self-trading, front-running, layering, spoofing, or any other deceptive trading practices;
e. Engage in fraudulent activity or cause ChainbitX to suspect that you or any authorized user is engaging in fraud and/or fraudulent transactions;
f. Use ChainbitX services for lotteries, bidding fee auctions, sports betting or odds calculation, fantasy sports leagues with cash rewards, online games, competitions, winner-takes-all contests, or games of chance;
g. (1) Accept or attempt to accept funds from both ChainbitX and another user for the same transaction during a claim process; (2) Conduct business or use ChainbitX services in a manner that causes or may cause complaints, disputes, claims, chargebacks, refunds, fees, fines, penalties, or other liabilities for ChainbitX, other users, third parties, or yourself; (3) Allow your ChainbitX account to have a negative balance in terms of digital assets;
h. Provide ChainbitX with false, inaccurate, or misleading information regarding your use of ChainbitX services or other matters related to these Terms;
i. (1) Use deep links, web crawlers, robots, spiders, or any other automated means to access, acquire, copy, or monitor any portion of the platform; (2) Attempt to gain unauthorized access to any portion of the platform, ChainbitX services, ChainbitX servers, or any network connected to ChainbitX services through hacking, password mining, or other unlawful means; (3) Probe, scan, or test the vulnerability of ChainbitX services or any network connected to the platform; (4) Track or attempt to track information about other ChainbitX users or visitors; (5) Take any action that imposes an unreasonable or disproportionately large load on ChainbitX’s infrastructure; (6) Interfere with the proper functioning of ChainbitX services; (7) Forge headers or manipulate identifiers to disguise your identity or the origin of messages or transmissions sent to us;
j. Modify or adapt the entire platform or any part thereof, or incorporate the platform into another program or application;
k. Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code, object code, underlying concepts, ideas, and algorithms of the platform or its components;
l. Modify, copy, store, further transmit, distribute, publish, remove or alter copyright notices, sublicense, lease, sell, or create derivative works from ChainbitX intellectual property;
m. Facilitate the transmission of any viruses, worms, or other malicious software that may harm ChainbitX services;
n. Use anonymous proxies, temporary or disposable email addresses, or any device, software, or process to bypass ChainbitX security measures;
o. Establish or claim to establish any security interest over fiat or digital assets held in your ChainbitX account without prior written consent from ChainbitX;
p. Violate or attempt to violate any applicable laws or ChainbitX or third-party intellectual property rights;
q. Access, use, or attempt to use ChainbitX services from jurisdictions deemed high-risk by ChainbitX, including but not limited to Cuba, Iran, North Korea, and Syria; or interact with individuals or entities listed as restricted persons under U.S., U.K., EU, or UN sanctions lists.
***
**27. Representations and Warranties**
You hereby represent and warrant to ChainbitX at all times that:
a. All documents and information provided by you to ChainbitX are true, accurate, complete, and up-to-date in all respects, and ChainbitX may rely on them to determine your eligibility to access the platform or use ChainbitX services;
b. All decisions related to these Terms are entirely based on your own judgment and are made independently after assessing your financial sources, capacity, willingness to bear relevant risks, and financial objectives;
c. You have full power, authority, and capacity to (1) access and use the platform and/or ChainbitX services; (2) execute, deliver, and perform your obligations under these Terms and any agreement entered into pursuant to or in connection with these Terms, including but not limited to any Product Terms;
d. If you are a company, a partner in a partnership, or a trustee of a trust:
i. The company, partnership, or trust has been and will continue to be operated in compliance with applicable laws and any partnership agreement or trust deed (or other similar documents);
ii. If there is any change in any director, partner, trustee, custodian, ultimate beneficiary, or any authorized person operating your ChainbitX account due to resignation, dismissal, appointment, or death, you will notify us immediately; and
iii. If the company, partnership, or trust is voluntarily or involuntarily dissolved, you will notify us immediately;
e. You have unconditionally obtained in writing and disclosed in writing to ChainbitX all necessary third-party consents, licenses, authorizations, approvals, and agreements required for you to (1) access and use the platform and/or ChainbitX services; and (2) execute, deliver, and perform the transactions contemplated under these Terms and any agreement entered into pursuant to or in connection with these Terms, as well as all necessary authorizations, approvals, licenses, consents, registrations, declarations, and filings from any regulatory authority, governmental department, commission, agency, or other organization with jurisdiction over you, which remain valid and unchanged;
f. These Terms and any agreement entered into pursuant to or in connection with these Terms constitute valid and legally binding obligations and are enforceable against you in accordance with their respective terms;
g. You are not a restricted person;
h. If you are a legal entity, you are duly registered, lawfully established, and validly existing under the jurisdiction in which you operate, with full legal capacity to conduct business. If you are an individual, you are at least 18 years old; and
i. Your access and use of the platform and/or ChainbitX services, execution, transactions, and performance of obligations under these Terms and any agreement entered into pursuant to or in connection with these Terms will not:
i. Violate or conflict with any provisions of your articles of association, corporate charter, partnership agreement, trust deed, or equivalent organizational documents (if you are a legal entity, a partner in a partnership, or a trustee of a trust);
ii. Violate or constitute a breach of any instrument, agreement, document, or commitment to which you are a party or by which you or any of your assets are bound; and
iii. Cause you or us or any third party to violate any applicable laws, regulations, court judgments, arbitral awards, or decisions of any governmental or regulatory authority within any jurisdiction.
***
**28. Technical Disclaimer**
**28.1. No Representations or Warranties**
The ChainbitX services and any information provided on the website and platform, including chat services, are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, no express or implied representations or warranties are made. Specifically, ChainbitX disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and/or non-infringement. ChainbitX does not represent or warrant that access to the website, platform, your ChainbitX account, ChainbitX services, or any material contained therein will be continuous, uninterrupted, timely, or error-free, which may result in periods of unavailability for transactions and potential delays.
**28.2. Suspension of Access**
ChainbitX may periodically suspend access to ChainbitX accounts and/or ChainbitX services for regular or emergency maintenance. ChainbitX will make reasonable efforts to ensure timely transaction processing on the platform but makes no representations or warranties regarding the time required to complete such processing, which depends on various factors beyond our control.
**28.3. Content**
Although we make reasonable efforts to update the information on the website and platform, we make no express or implied representations, warranties, or guarantees that the content, including information related to **ChainBitX** services, is accurate, complete, or up to date.
**28.4. Third-Party Websites**
Links to third-party websites (including but not limited to content, materials, and/or information on such third-party websites) are provided for convenience only and are not under our control. You acknowledge and agree that **ChainBitX** is not responsible for any aspect of content, materials, information, or services accessible via the platform or website that belong to third parties.
**28.5. Network Access and Compatibility**
You are responsible for obtaining access to the data network required to use **ChainBitX** services. You are also responsible for acquiring and updating compatible hardware or devices necessary to access and use ChainbitX services, the website, and any updates. ChainbitX does not guarantee that ChainbitX services or any part thereof will function on any specific hardware or device. ChainbitX services may be subject to internet and electronic communication failures and delays inherent to such technologies.
***
**29. Indemnification**
**29.1. Third-Party Claims**
You shall indemnify and hold ChainbitX harmless from any claims, lawsuits, actions, demands, disputes, allegations, or investigations initiated by third parties, government agencies, or industry bodies, and from all claims, liabilities, damages (actual and consequential), losses (including any direct, indirect, or consequential losses, lost profits, reputational damage), costs, and expenses, including but not limited to all interest, fines, legal and other reasonable attorney fees, and other professional costs and expenses ("Losses") arising from or related in any way to:
a. Your access or use of your **ChainBitX** account and/or **ChainBitX** services;
b. Your breach or alleged breach of these Terms, including any Product Terms and any other terms and conditions incorporated by reference;
c. Your violation of any applicable law; and
d. Your infringement of any third-party rights.
**29.2. Control**
ChainbitX reserves the right to assume control of the defense of any third-party claim subject to indemnification by you, in which case you shall fully cooperate with us in asserting any defenses as required. You shall not settle any claim or Loss without ChainbitX’s prior written consent.
**29.3. Release**
You hereby agree to release ChainbitX from any and all claims and demands directly or indirectly arising from any disputes between you and any other user or third party related to ChainbitX services (including any digital asset transactions) or the subject matter of these Terms, and you waive any rights to claim any Losses from ChainbitX arising from such disputes.
***
**30. Liability for Compensation**
**30.1 ChainBitX's Liability for Compensation.** Under no circumstances shall **ChainBitX** or **ChainBitX** Alliance Partners be liable to you or any third party for compensation exceeding the amount of actual, reasonably foreseeable loss or damage directly caused by **ChainBitX**’s breach of these Terms. In any case, the liability shall not exceed the fees you have paid to **ChainBitX** in the twelve (12) months preceding the event that caused the loss. This compensation amount shall be paid in full by ChainbitX to you as the final settlement and shall fully discharge **ChainBitX** and any **ChainBitX** Alliance Partners from any and all liabilities and claims arising from any breach for any reason. You acknowledge and agree that **ChainBitX** or any **ChainBitX** Alliance Partner is unaware of your special circumstances, that damages are an adequate remedy, and that you have no right to any other claims or remedies under law or equity, including but not limited to any proprietary claims, injunctive relief, and/or specific performance.
**30.2 Limitation of Liability.** Notwithstanding any other provisions of these Terms, under no circumstances shall ChainbitX or any ChainbitX Alliance Partner be liable to you or any other person or entity for:
a. Any direct or indirect loss (including loss of profits, business, or opportunities), damages, or costs arising from or related to these Terms, including but not limited to:
i. Any risks identified in the "Risk Disclosure Statement" (as updated from time to time);
ii. The operation, functionality, security, or availability of any digital asset underlying protocol;
iii. The guarantee of the value of digital assets or whether digital asset issuers hold adequate reserves for any guaranteed digital assets;
iv. Any actions or inactions taken under these Terms;
v. Any inaccuracies, defects, or omissions in digital asset price data, any errors or delays in transmitting such data, and any interruption of such data;
vi. Any maintenance activities conducted by ChainbitX, whether scheduled or unscheduled, including any service interruptions and changes resulting from such maintenance;
vii. The theft of devices supporting access and use of ChainbitX services;
viii. Any damages caused by actions, inactions, or breaches of these Terms by other users, or by any other third-party actions;
ix. (1) Any damage or disruption that may affect your computer or other devices due to computer viruses, spyware, malware, phishing, spoofing, or other attacks; (2) Any failure, damage, or destruction of your hardware or any loss or corruption of data stored therein for any reason; or (3) Any issues related to your use of the internet to access ChainbitX services, including technical problems, system failures, malfunctions, communication line failures, high internet traffic, security breaches, or similar technical issues or defects;
x. **ChainBitX**’s decision to reject your application to open a **ChainBitX** account under Clause 7.1;
xi. Any termination, suspension, restriction, or limitation of any ChainbitX account or ChainbitX services, including any inability to withdraw digital assets, issue instructions, or conduct transactions during any suspension, restriction, or limitation period under these Terms or any Product Terms;
xii. Any transaction restrictions imposed on your **ChainBitX** account under Clause 14.1;
xiii. **ChainBitX**’s decisions under Clause 15.1 regarding the support or non-support of digital assets;
xiv. **ChainBitX**’s inability to contact you using the contact details provided under Clause 3.2;
xv. The closure of dormant accounts by **ChainBitX** under Clause 19.3;
xvi. Any failure to complete a transaction or meet any transaction completion timeframe under Clause 12.1;
xvii. Any market-making activities conducted by market makers under Clause 13.2;
xviii. Any instructions issued through your **ChainBitX** account or email;
xix. Any refusal to execute any instruction or any delay in executing any instruction under Clause 11.1;
xx. Any security breaches or security vulnerabilities related to your email;
xxi. Any losses caused by third-party fraud or scams where **ChainBitX** is merely a recipient of fiat or digital assets, or where **ChainBitX** executes fiat-to-digital asset exchanges or transfers digital assets off the platform as per your request;
xxii. Any losses arising from or related to new digital assets, Initial Coin Offerings (ICOs), or decisions to list or delist digital assets from the platform;
xxiii. The correctness, quality, accuracy, security, completeness, reliability, performance, timeliness, pricing, or continued availability of **ChainBitX** services, as well as any delays, negligence, failures in providing or maintaining connectivity or communication services for access to ChainbitX services, or any interruptions or disruptions to such access, or any miscommunication between us for any reason; and
xxiv. Any transactions, instructions, or operations you conduct or claim to conduct through your email or ChainbitX account.
b. Any loss of business, profits, anticipated savings, or opportunities, or any special, punitive, aggravated, incidental, indirect, or consequential losses or damages arising from or related to the ChainbitX website, platform, your ChainbitX account, ChainbitX services, these Terms, Product Terms, Privacy Policy, and/or any agreements entered into under these Terms; and/or
c. Any loss forming part of a claim that was not formally initiated through legal proceedings within one calendar year after the event giving rise to the claim. You agree and acknowledge that these Terms modify any statutory limitation period where applicable. If prohibited by applicable law, these Terms shall be construed as limiting the claim period to the shortest enforceable period. Without prejudice to the foregoing, please note Clause 32: Claims may only be resolved through binding arbitration.
**30.3 Damage or Disruptions.** ChainbitX is not responsible for any damage or disruption that may affect your computer or other devices due to computer viruses, spyware, malware, Trojan horses, worms, or other malicious software, or any phishing, spoofing, or other attacks. ChainbitX recommends the regular use of reputable and up-to-date virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks, and you should exercise caution when reviewing messages claiming to originate from ChainbitX. You and any authorized users (if applicable) are solely responsible for the security of all login credentials (including usernames and passwords) and must always keep account security details safe.
**Dispute Resolution: Waiver of Court Proceedings, Arbitration, and Class Actions**
For the avoidance of doubt, nothing in this section deprives you of any legal rights you may have under applicable law.
***
**31. Claim Notice and Dispute Resolution Period**
**31.1** If you have any questions regarding the services, please contact **ChainBitX** for resolution. **ChainBitX** seeks to address your concerns without resorting to formal legal proceedings. If the initial resolution is unsatisfactory, **ChainBitX** will issue a support ticket, automatically initiating an internal dispute resolution process. **ChainBitX** will attempt to resolve disputes internally as quickly as possible. Both parties agree to negotiate in good faith (discussions for dispute resolution shall be confidential and subject to applicable legal protections against evidentiary use in legal proceedings).
**31.2** If a dispute cannot be resolved to your satisfaction and you wish to make a claim against ChainbitX, you agree to submit a written "Claim Notice" as prior notice to **ChainBitX**. The Claim Notice must (1) describe the nature and basis of the claim or dispute; (2) specify the relief sought; (3) provide the original support ticket number; and (4) include the email associated with your hosted account.
**31.3** For the avoidance of doubt, submitting the dispute to **ChainBitX** for internal resolution and sending a Claim Notice are prerequisites for initiating arbitration (or any other legal proceedings).
**31.4** During arbitration, neither you nor **ChainBitX** shall disclose any settlement amounts proposed by either party to the arbitrator.
***
**32. Arbitration Agreement**
**32.1** Unless otherwise required by applicable law or providing alternative options, you and **ChainBitX** agree that, following the procedures outlined above (Claim Notice and Dispute Resolution Period), any disputes, controversies, or claims arising from these Terms, including contractual, tortious, or other legal bases, shall be finally resolved through arbitration.
**32.2** The arbitration shall be conducted in accordance with the International Commercial Arbitration Rules and relevant arbitration provisions.